In all the following assumptions, whenever it is not related to a personalized defected item: The product is not what I expected, and I’d like to return it or exchange it with another one. I received my order in poor conditions. In any case, the products that will be exchanged or returned must be in pristine conditions and show no evident signs of being used, or else no exchange or return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to JULIETTE GHAMRA in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested. The time window in which you can exchange or return an item lasts 15 days, starting from the day the order is received. We do not make any refund unless the item is not in perfect conditions, but we really check every piece before to avoid these situations. For any return you should contact us at firstname.lastname@example.org for the every detail. The exchange-related costs will always be at the client’s expense. The cost for an exchange will be 8€, which corresponds to the cost of delivering the new item and collecting the exchanged one. Regarding international exchanges, our Customer Support team will inform you about the procedure to follow and the corresponding costs.If you wish to exchange a product for a different one with a different price, the difference will be charged by bank transfer or PayPal. In terms of returns, you will only have to ship the item you want to return to the address we provide, and the shipping costs are at the buyer’s expense.